In this privacy statement, we explain what kind of personal data we store and how we process it.
Below you will therefore find information about the personal data collected, why we do this and your rights in relation to the processing of the personal data.
The controller for the personal data we process is:
Name: Magnus K. Jonas
Company Name: Mediaveien AS
Organization number: 921 066 473
For any questions you may have about our processing of your personal data, you can contact us by email.
We process the following categories of personal data:
Personal data is collected directly from you, by contacting us by phone or via contact form, or it is generated anonymously in connection with your use of our services and products.
The processing basis for the generation of anonymous statistics is Article 6 (1) (f) of the General Data Protection Regulation, which allows us to process data necessary to safeguard a legitimate interest that outweighs the consideration of the individual's privacy. Our legitimate interest is to improve, detect errors and further develop our websites and services.
We use an ICT operating model in which we use external suppliers to operate and maintain our internal IT services, including website hosting, case management/archiving and video conferencing solutions. All infrastructure and data are located within the EU/EEA or countries that achieve an adequate level of protection according to the decision of the European Commission.
We use your personal data to fulfil our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
We use your personal data to manage our customer relationship with you. This may include answering enquiries, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
We are constantly working to develop and improve our services and products. Much of this work involves analysing various forms of personal data, such as customer activity and customer history. The legal basis for processing personal data for this purpose is our legitimate interest.
We adapt the user experience and communication to your customer relationship and for this we use personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
We use personal data in connection with the sale and marketing of our products and services, for example by receiving email from us. The legal basis for processing personal data for this purpose is consent. The sending of email for this purpose is done by agreement with you, e.g. by signing up for a newsletter.
From time to time, we post customer reviews on the websites that may contain personal data. We always obtain customers' consent before publishing their names along with their reviews. The legal basis for processing personal data for this purpose is consent.
We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
We process personal data in our work to protect our users and ourselves from fraudulent activity, abuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.
In some cases, we are required to process personal data for the purposes of other legal obligations. An example of this is information related to sales, which we are obliged to account for and keep in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary for the fulfilment of a legal obligation incumbent upon us.
We store your personal data with us for as long as it is necessary for the purpose for which the personal data was collected.
We delete or anonymise personal data when the purpose of the individual processing is fulfilled, unless the law requires us to or can retain the data beyond this.
This means, for example, that personal data that we process based on your consent will be deleted if you withdraw your consent.
If you wish to exercise any of your rights, please contact us at the email address mentioned at the top of the page.
You are entitled to a response without undue delay, and at the latest within one month.
You can request a copy of any information we process about you.
You have the right to ask us to correct or supplement information that is incorrect or misleading.
In certain situations, you can ask us to delete information about yourself.
Read more about the right to erasure
In some situations, you may also ask us to restrict the processing of information about you. You do this by managing consents or reservations in our solutions.
If we process information about you on the basis of our duties or on the basis of a balance of interests, you have the right to object to our processing of information about you.
You have the right to have your personal data disclosed in a structured, commonly used and machine-readable format.
We hope you will let us know if you think we do not comply with the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority.
Facebook Pixel is an analytical tool that helps us optimize advertising campaigns on Facebook so that you as a user get relevant information. It is important to note that Facebook Pixel data is anonymous, that is, we cannot see the individual's personal data. If you wish to avoid this type of tracking data, you can customize the settings from our cookie banner.
Google Analytics 4 is a key tool we use to understand how visitors interact with our website. GA4 gives us the ability to analyse and report data about website traffic in an anonymised and privacy-friendly way.
We value your privacy, and use GA4 to improve your user experience on our website, while maintaining high standards of privacy.
If you wish to avoid this type of tracking data, you can customize the settings from our cookie banner.